Problems with your boiler
or need it serviced?

See all of our FAQs below
Yes this can be done easier than you think! Please contact GasNetworks Ireland to confirm you are on the gas network and we can help with the rest
Loud noise are usually as sign something is wrong! If you are having issues with your boiler please contact us as only Registered Gas Installers are permitted to work on gas appliances If however the outside temperature is freezing and the noise resembles bubbling, your condense pipe may be frozen and blocked!

Your condense pipe is the white pvc pipe that is connected to a drain or soak away outside, close to the boiler, it may terminate inside and if so you wont have this issue!

To unblock, locate the pipe and termination point and warm it up with either warm water or a hot water bottle, the once unblocked the condense will flow freely to the termination point.

Your boiler will only have 1bar pressure if you previously had a sealed/ pressurised heating system. If you do and the boiler is loosing pressure you my have a defective expansion vessel or pressure relief valve within the boiler or you may have a leak! If you don’t have a sealed/ pressurised heating system the read on the pressure gauge will vary depending on the difference in height between the feed tank and boiler and also the temperature or the central heating system.

Some boilers will error if they do not have enough pressure, we try to eliminate this issue by not installing boilers with pressure switches. Please contact us if you are experiencing pressure loss or are unsure which system you have.

If one of your zones is not work but others are, there is no boiler issue.

First thing to do is check that the relative zone is switched on and the thermostat is up. If there is demand for heat with the switch/ programmer and thermostat you may have a defective motorised valve, please contact us!

If your thermostat is showing a ‘No Signal’ message, it means that it has lost connection to the receiver. You may also see your heating showing as ‘offline’ in the Hive app. To fix this, try the below steps:

Step 1 – Press the tab on the base of the thermostat to remove it from the wall.

Step 2 – Lift your thermostat off the hooks that hold it against the wall and take your thermostat to the receiver which you will find near to your boiler/hot water tank.

Step 3 – Remove the batteries and put them straight back in again. This will turn the thermostat off and on which should help establish a connection to the receiver.

Step 4 – Place the thermostat back on the wall, the thermostat should then display a ‘Reconnecting’ message.

Step 5 – Once you see an inside temperature again, try to turn the heating on. Turn the dial clockwise to increase the target temperature.

Step 6 – If the heating is on you will see an “ON” message on the thermostat display.

Step 7 – When you can see that the ‘status’ and ‘central heating’ lights on the receiver have turned green you’re done!

Restart the hub by switching it off at the wall socket and switching back on again. Give the hub 5-10 minutes to reboot and then go to the dashboard in the app and refresh the page. The ‘offline’ message should no longer be showing for heating. If the ‘offline’ message is still showing, please follow the below steps:

Step 1
Switch the boiler off at the isolation switch/fuse spur (this should be located near your Hive Receiver next to your boiler). All of the lights on the receiver will then go out.

Step 2
Press and hold down the ‘back arrow’ button and the ‘menu’ button on the thermostat at the same time (these are the bottom left and bottom middle buttons below the silver dial). Keep these buttons held down together until the thermostat display says ‘Welcome, searching’.

Step 3
Remove a battery from the thermostat.

Step 4
Switch the boiler back on at the isolation switch/fuse spur – the status light on the receiver should flash either pink or amber then turn to a solid green colour.

Step 5
Hold the central heating button down on the receiver until the status light is flashing pink. Release the button and then hold it again until the status light is double flashing amber.

Step 6
In order to connect the receiver to the hub, you will need put the hub into pairing mode. You can do this by selecting ‘Install devices’ within the Hive app menu. From there tap ‘Add another device’ and then ‘Go’ which will start the hubs search. Leave the hub searching until the receiver status light changes to a single flash of amber.

Step 7
Put the battery back in the thermostat, the thermostat should display the ‘Welcome, searching’ message again. When you see the word ‘Search’ disappear from the screen, the receiver status light will turn green. The thermostat will then take you through a welcome tour.

Step 8
Wait 5 minutes and then go to the dashboard in the Hive app and refresh the page. The ‘offline’ message should no longer be showing for heating. Once you see an inside temperature display on your thermostat again, try to turn the heating on.

Step 9
If the heating turns on and you can see that the ‘status’ and ‘central heating’ lights on the receiver have turned green you’re done!

If you’re still not back up and running chat to us at hivehome.com/contact-us. Or Call Hive on 016110189

Don’t panic! We will always confirm your installation the day before, if your installer doesn’t show it may be a simple mistake or something may have happened on the way to site. Please contact us as soon as possible relating this!

If you have an EPH controller please follow link to:

For Hive programmable thermostats please follow link to:

All gas and oil boilers should be serviced every year to maintain peak performance, check the safety of your gas supply and to keep any manufacture extended warranty valid. Please get in touch if you need your boiler serviced!

There are many factors to consider when getting a new boiler, there are so many different solutions to suit all aspects of living and here’s what we think;
– What did you not like with your last boiler and what do you want from your new boiler.
– Did you run out of water quickly?
– Was it inconvenient to not have hot water when you wanted and as quick as you wanted.
– Was your heating on and you couldn’t regulate the heat so you just turned it off to cool the house before turning on again
– Do you keep forgetting t.o turn the heating off.
– Is your boiler and switch outside.
– Would you like to come home to a warm house at different hours or the day.
– Do you want unlimited hot water on demand.

Our team will survey your needs as well as your home to give you a solution that matches your lifestyle, is easy for you to use and that you are happy with!

There are grants available but only for heating control upgrades, not for boiler only replacements.

All boilers sold and installed in Ireland must be High Efficiency, condensing boilers whether they are Gas, Oil, Regular, System or Combi.

Condensing boilers recycle the wasted heat energy, that would have come from the flue of older boilers, the central heating return water cools the flue gases and in turn creates condensation vapour!

These are also called Standard, Regular, Conventional or Heat Only boilers. The are tank fed, have a pump, expansion vessel and pressure relief valve fit externally, they heat radiators and hot water, a hot water cylinder is required
System boilers have a pump, expansion vessel and pressure relief valve pre installed, as well as other wiring and safety features. They heat radiators and hot water, a hot water cylinder is required
With a Combi boiler there is no need for a hot water cylinder. These are becoming more and more popular! They heat water directly from the incoming water source at a consistent water temperature for a long as required